- Fully insured shipment
In these terms, the following definitions apply:
Aurex Gold BV
(Insert your official company details: address, KvK, VAT number)
These terms apply to all offers made by Aurex and all agreements concluded with consumers.
The terms will be provided before the agreement is finalised. If not reasonably possible, they can be requested free of charge at any time.
In case of conflicting provisions, the consumer may rely on the provision most favourable to them.
All offers are presented clearly and accurately, allowing the consumer to make an informed decision.
Product images and descriptions reflect the actual product as closely as possible. Obvious errors or mistakes do not bind Aurex.
The agreement becomes valid once the consumer accepts the offer and meets the applicable conditions.
Orders placed electronically will be confirmed by Aurex without undue delay.
Aurex reserves the right to refuse orders or impose additional conditions where justified, for example due to payment risks or compliance considerations.
The consumer may cancel the purchase of a product within 14 days without providing a reason.
For services or digital content, the 14-day period starts from the date the agreement is concluded.
The consumer must handle the product with care and may only use it to the extent necessary to assess its nature and functionality.
Any reduction in value resulting from excessive use may be deducted.
The consumer must notify Aurex within 14 days
The product must be returned within 14 days thereafter
Return shipping costs are borne by the consumer unless stated otherwise
Products should be returned in original condition where reasonably possible
Aurex will refund payments within 14 days after receiving the returned product or proof of return.
Refunds are made using the original payment method unless agreed otherwise.
The right of withdrawal does not apply to:
Products whose price depends on financial market fluctuations (including gold, silver, and other precious metals)
Custom-made or personalised items
Sealed products that cannot be returned for hygiene reasons once opened
Digital content delivered with consumer consent prior to the end of the cooling-off period
All prices include VAT.
For precious metals, prices may fluctuate due to market conditions. This will be clearly stated before purchase.
Aurex ensures that products and services meet the agreed specifications and applicable legal requirements.
Any additional warranties do not affect the consumer’s statutory rights.
Delivery will be made to the address provided by the consumer.
Orders are processed as quickly as possible and no later than 30 days unless otherwise agreed.
For ongoing agreements, the consumer may terminate at any time with a notice period of no more than one month.
Payment must be made within 14 days unless agreed otherwise.
Aurex only offers payment methods permitted under applicable law. Cash payments are restricted in accordance with legal limits and compliance rules.
Complaints should be submitted promptly and clearly.
Aurex will respond within 14 days.
All agreements are governed by Dutch law.
Disputes may be submitted to a competent court or recognised dispute resolution body.
Where applicable, external guarantees or industry schemes may apply, without affecting statutory consumer rights.
Any additional or deviating provisions must not disadvantage the consumer and must be clearly documented.
Aurex may update these terms. For ongoing agreements, the version most favourable to the consumer will apply.
